Natural Skincare London ("We" or "us") take your privacy very seriously. This policy explains the types of information that we may collect and hold, how that information is used and with whom the data is shared. It also explains how you can contact us if you have any queries or concerns about this information.

You must read this privacy policy carefully.  By accessing, browsing or otherwise using this Website, you confirm that you have read and undestood this privacy policy. If you do not want your data to be used as set out in this privacy policy, you should not use this Website.

We respect your right to privacy and will only process personal data you provide to us in accordance with the Data Protection Act 1998. For the purpose of the Data Protection Act 1998, the data controller is Natural Skincare London Limited.

If you have any questions about how we collect, store and use personal data, or if you have any other privacy related questions, please contact us by any of the following means:

Phone us on: 07849480402

e-mail us at:

write to us at: elainel, Natural Skincare London, Customer Services, 9 Summerfield Road, London W5 1ND.

When contacting us, please remember to quote your name, contact details and order reference.

We promise never to release your personal details to any outside company for mailing or marketing purposes.

We collect your personal information when you place an order via our (website ), sending us an email or registering for our newsletter. If you enter any competition or promotion sponsored by us; information from surveys that we use for research purposes, if you choose to respond to them; communications you send to us, for example submit a comment regarding the Website, and details of your visits to the Site, including, but not limited to, traffic data, location data and the resources that you access.

The types of personal information you may provide to us includes:

  • Contact information (such as name, postal address, email address and mobile or other phone number);
  • Your user name and password;
  • your browsing and online shopping activities; and
  • payment information (delivery address and billing address).

We may disclose information about you:

  • to the extent that we are required to do so by law;
  • in connection with any legal proceedings or prospective legal proceedings;
  • in order to establish, exercise or defend our legal rights ( including providing information to others for the purposes of fraud prevention and reducing credit risk).

Natural Skincare London will have no liability for disclosure of information due to errors in transmission or unauthorised acts of third parties. In addition, we may disclose any information, including personally identifiable information, to comply with any applicable law, regulation, legal process or governmental request. We will also release specific information in special cases, such as if there is an attempted breach of security or a physical threat to you or others. We may also retain other companies and individuals to perform functions consistent with our Privacy Policy on our behalf. Examples include webhosting companies, credit card processing companies, email service providers and independant reviews company. Such third parties may be provided with access to personally identifiable information needed to perform their functions, but may not use such information for any other purpose.

The data that we collect from you is processed by staff for the fulfilment of your order. All information you provide to us is stored on our secure servers. All payment transactions will be processed on our behalf by Realex Payments. This means that your credit/debit card details are provided directly to Realex Payments and are never revealed to us. Realex Payments operate a secure server to process your payment details. they encrypt your credit/debit card information and authorises payment.

How we collect user information using cookies

Our website uses cookies to record information about your online preferences and allow us to tailor the website to your needs. Cookies help us to provide a more personalised online service to you and our cookies do not store any confidential or sensitive information.  You can set your computer/mobile phone/other device to accept all cookies, notify you when a cookie is issued, or not receive cookies at any time.  Please note that certain personalised features of this website cannot be provided to you without the use of cookies, each browser is different so check the 'Help' menu of your browser to learn how to change your cookie preferences if you wish to do so. For more information on cookies please see our Cookies Policies.

Policy amendments: we may update this privacy policy from time to time by posting a new version on our website.  You should check this page occasionally to ensure you are happy with any changes.